Frequently Asked Questions
A question?
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About CHAMPELITETOURS
Is CHAMPELITETOURS a local company?
Yes. We are natives of Épernay, where we were born and raised. Passionate about our region, we know Champagne inside out and love sharing both its famous landmarks and its hidden gems.
Booking & Organisation
How can I book a tour or a private transfer?
Tours can be booked directly online through the booking calendar on our website. For private transfers, please complete our contact form to receive a personalised quotation, or contact us by email.
Should I book my tour in advance?
We strongly recommend booking in advance to guarantee availability, especially during school holidays, peak season, and the busy period from May to October. However, bookings can still be made up to 24 hours before departure, subject to availability.
Can I customise my experience?
Absolutely. All our experiences can be fully tailored to your wishes, interests, and pace. We will be delighted to prepare a personalised itinerary and quotation designed just for you.
Prices
Do you offer reduced rates for children?
Yes. We offer discounted rates for children. You can view the applicable prices by making a booking simulation through our online reservation calendar.
Vehicles, Transfers & Pick-up
How many passengers can your vehicle accommodate?
Our Citroën SpaceTourer comfortably accommodates up to six passengers, ensuring space, comfort, and a relaxing journey.
Will we share the tour with other guests?
Most of our tours are private, providing a personalised, immersive, and exclusive experience. Only one tour is shared with other participants: “First Steps in Champagne.”
Where do the tours depart from?
For tours departing from Épernay, pick-up is available at the Épernay Tourist Office or Épernay Train Station. For tours departing from Reims, pick-up is available at Reims Centre Train Station or Champagne-Ardenne TGV (Bezannes) Station. If you have a specific request, please contact us in advance so we can arrange the most suitable pick-up location. Additional charges may apply depending on your request.
Can you pick me up from my hotel or accommodation?
Yes. For your convenience, we can collect you directly from your hotel, holiday rental, or other accommodation in Épernay. Simply provide your address when booking, and we’ll take care of the rest.
What's Included?
Are visits and tastings included in the price?
Yes. Our tours include transportation with your driver-guide, all scheduled visits, Champagne tastings, and lunch whenever it is included in the selected itinerary.
Weather Conditions
Do tours operate in all weather conditions?
Yes. Our tours operate in all weather conditions except in cases of extreme weather that could affect safety. Should this happen, we will contact you as soon as possible.
Accommodation
Do you offer accommodation?
Yes. We also offer a luxury fully equipped apartment ideally located in the heart of Épernay, accommodating up to four guests. For more information, please visit: visit our website.
practical information
Are pets allowed?
To ensure the highest standards of comfort, cleanliness, and well-being for all our guests—including those with allergies—we do not accept pets. Thank you for your understanding.
Are your tours suitable for guests with reduced mobility?
Please note that our vehicle is not equipped to accommodate wheelchair users. If you have any other accessibility requirements, please do not hesitate to contact us. We will do our best to assist you.
